Comments on: Target Training: Price Matching and Price Adjustments

By: Ann

Ann — Thu, 09 Aug 2018 11:02:35 +0000

I am in the middle of a back and forth argument with Target over what I consider to be a price adjustment vs price matching.

I purchased an item at full price, that is clearly in clearance both online at Target.com and in stores.

I really wanted the item and assumed they would adjust the price.

I spoke to Guest Services in the store that day. I was told the item was not on sale and would not go on sale any time soon.

I figured I could contact them online for the adjustment. I figured wrong. They are not budging and making me so angry, they might lose me as a customer completely.

My point is, I paid full price, but now see the item is on clearance. Am I not entitled to a price adjustment within. 7 days??

By: Sachi

Sachi — Thu, 24 Nov 2011 10:15:03 +0000

Does anyone have a link to their policy?

By: Andi Thomas

Andi Thomas — Tue, 22 Nov 2011 04:30:22 +0000

I’m getting conflicting stories. I printed out the Target press release for Black Friday which overviews the price adjustment policy. I highlighted it to shoe it did not indicate “excluding black friday” and took it into the store. The manager said no. I called the Target 800 number and was told by the rep that Black Friday was not excluded and the I can go back on Black Friday for an adjustment. I wrote and e-mail to get it in writing, but have not heard back yet.

I was in line today at Target getting something on sale that will be a better deal on Friday. (I’m going to try and get on Friday, but wanted to have one just in case they shelves were clear.) The cashier (at the same store) told me I could just come in for a price adjustment on Friday. I just called the same store again and spoke to a manager who wasn’t sure. Wish Target would get it straight even amongst the employees in one store!

By: Codie

Codie — Mon, 21 Nov 2011 23:10:18 +0000

I get hassled every time I go to customer service at my store. I’m not seeing that adjustment working well at my target. I have to fight just for a price match.

By: Beth

Beth — Mon, 21 Nov 2011 22:29:32 +0000

Target actually released the ad already to personal emails and mobile numbers plus with the black friday websites that have been around for years they definitly know the ad gets leaked early. They are all price adjusting for the black friday ad EXCEPT the doorbusters you will find inside the red circles in the ad. Which makes sense. I don’t blame them. @Crystal, I agree. Although it sounds nice…I won’t be doing it. I will be avoiding the stores Friday and Saturday even for a price adjustment! Bring on Cyber Monday!

By: Christy

Christy — Mon, 21 Nov 2011 22:29:19 +0000

@Kayan In some instances they won’t put out the items until the sale starts, that may be the case at your store.

By: Amanda

Amanda — Mon, 21 Nov 2011 22:27:10 +0000

I was at my local Target (Salem, OR) this weekend I asked if I purchsed an item this week and then if the same item was on sale on Black Friday would I be able to get the price differance. I was told “NO” by 2 managers they said that would be pointless for them that it would make it to hectic for them since they will be having TV’s for example over $200 off.

Sounds Like no store has the same rules. Anyone else here this

By: Kayan

Kayan — Mon, 21 Nov 2011 22:02:09 +0000

I was at the local Target and *many* of the items that are supposed to be on sale for Black Friday are sold out. The shelves are empty where the tags were located. I am not sure if there will be more shipment in before Thursday night, but, now I feel the pressure to “pre-buy” before Thursday night when nothing will be on the shelves.

By: Crystal

Crystal — Mon, 21 Nov 2011 21:40:58 +0000

I understand that this is a cool loophole, but it seems like cheating to me

By: Christy

Christy — Thu, 27 Oct 2011 05:11:20 +0000

I assume that most employees aren’t even aware that we get a sneak peek at the Black Friday ad before it even comes out. So, they may be confused as to how you would know about what is on sale before it even happens.

I would email Target and ask them if you buy something the week before Black Friday and if they end up having an item in their ad that is lower than you bought if the price adjustment policy would apply to the Black Friday sales. I have done this for several years, and I always get the exact same response (telling me yes). Print out the email and bring it with you just in case you have any problems.

By: Kendra

Kendra — Thu, 27 Oct 2011 05:02:05 +0000

I was all excited about Black Friday possibilities….so asked about it at my local Target here in Eugene. They looked at me like I was fruit loop crazy, and asked a manager that happened to be walking by. She said that’s an exception to the rule. Is there someone I can contact to help me in my plight? Phone number or?

By: Jayme

Jayme — Tue, 18 Oct 2011 15:27:33 +0000

Have they ever hassled you with doing the adjustment on black friday? That would be a great way to do it, I’m just afraid they would give me a problem!

By: Lisa

Lisa — Tue, 18 Oct 2011 05:07:46 +0000

I just wanted to share my recent price adjustment situation. I bought a mossimo tanktop for $8 (then used a $5/1 target coupon – so I paid $3). The same tanktop was on sale the next week for $6. I went back to get my $2 price adjustment and the “manager” said no. Four weeks later after getting someone at corporate customer service to finally answer my email, I received an apology and a $10 giftcard. So, it pays to fight for something, it was no listed in the rules either way. Just thought I’d share! (and yes, $2 is a big deal in my budget)